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Official government website of the Government of the Kingdom of Saudi Arabia

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Monday, March 17, 2025

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Overview

National Profile

Government Mobile Applications

E Participation

Service Level Agreement

Update the Content of GOV.SA

Overview

National Profile

Government Mobile Applications

E Participation

Service Level Agreement

Update the Content of GOV.SA

Important Links

Data and Reports

Portal Performance Statistics

Open Government Data

Sustainable Development

GCC eGovernment Portals

Privacy and Data Protection

National strategy for Data and AI

Freedom of Information

Government Budget

Participation event survey of government agencies

Important Links

Data and Reports

Portal Performance Statistics

Open Government Data

Sustainable Development

GCC eGovernment Portals

Privacy and Data Protection

National strategy for Data and AI

Freedom of Information

Government Budget

Participation event survey of government agencies

Help and support

Help and support

Beneficiaries Engagement Center (Amer)

Digital Complaint

Service Channels

Report Corruption

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Frequently Asked Questions

Help and support

Help and support

Beneficiaries Engagement Center (Amer)

Digital Complaint

Service Channels

Report Corruption

Report Fake News

Frequently Asked Questions

Contact us

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Accessibility and Availability Tools

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Electcity Complaint Service

Saudi Electricity Regulatory Authority

Consumer service to provide or escalate the service to the Authority in the event of objection to the service provider outcome of his complaint or delay in processing. The service is available during 24/7 through service delivery channels.

Service Level Agreement

Start the service

Share The Page

Enter the WERA's portal.
Logging in through the Unified National Access (NAFATH)
Choosing the Inquiries and Complaints service
Clicking on the Complaint Submission button
Selecting the service provider
Verify the existence of a previous complaint with the service provider
Filling out the Complaint Submission form
Evaluating the service

Enter the SERA's portal.
Logging in through the Unified National Access (NAFATH)
Choosing the Inquiries and Complaints service
Clicking on the Complaint Submission button
Selecting the service provider
Verify the existence of a previous complaint with the service provider
Filling out the Complaint Submission form
Evaluating the service.

· Logging in through the Unified National Access (NAFATH)

· Registering on the SERA's portal

· A copy of any documents supporting the complaint as shown in the submission form (bills, deed, building permit, etc.).

Individuals , citizen , resident , Investor

Target Audience

20 Working Days

Service Duration

Website Portal

Service Delivery Channels

Arabic , English

Service Offered In Language

Free

Service Cost

FAQ's

Phone

00966112019000

Email

[email protected]

Download User Manual

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