Loading, please wait...

Official government website of the Government of the Kingdom of Saudi Arabia

How to verify

Monday, March 17, 2025

Beta version

Links to official Saudi websites end with .gov.sa

All links to official websites of government agencies in the Kingdom of Saudi Arabia end with .gov.sa

Government websites use the HTTPS protocol for encryption and security.

Secure websites in the Kingdom of Saudi Arabia use the HTTPS protocol for encryption.

Registered with the Digital Government Authority under number :

عربي

عربي

Know About Kingdom

Rules, Regulations and Policies

Government Action Mechanism

Digital Transformation

Digital Government Strategy 2023-2030

Government Plans and Initiatives

Reports and Statistics

Government Budget

Tenders and Procurement

Payment Channels

Education and Training

Labor and Employment

Social Protection

Environmental Protection

Geographic Information Systems

Justice and Judiciary

Transportation and Logistics

Power and Electricity

Industry and Mineral Resources

Municipalities and Housing

Ministry Of Education

Ministry of Foreign Affairs

Ministry of Environment, Water and Agriculture

Ministry of Finance

Ministry of Economy and Planning

Ministry of Health

Ministry Of Justice

Ministry of Commerce

Ministry of Communications and Information Technology

Ministry of Human Resource and Social Development

Ministry of Interior

E-Participation Platform (Tafaul)

E-Participation

Elections in Saudi Arabia

Open Government Data

Freedom of Information

Private Sector Partnership

Civil Society Partnership

Rights of People with Disabilities

Women Empowerment

Youth Empowerment

Kingdom of Humanity

Digital Inclusion

Report Fake News

Life experiences

Portal Performance Statistics

Comments & Suggestions

For any inquiries or comments, please fill in the required information.

Comments & Suggestions

What do you want to tell us ?

Name *

Email *

Message *

Share your opinion and contribute to improvement

Did you like the page content?

Yes

No

0Of visitors to the site liked the content of this page

Loading...

Overview

National Profile

Government Mobile Applications

E Participation

Service Level Agreement

Update the Content of GOV.SA

Overview

National Profile

Government Mobile Applications

E Participation

Service Level Agreement

Update the Content of GOV.SA

Important Links

Data and Reports

Portal Performance Statistics

Open Government Data

Sustainable Development

GCC eGovernment Portals

Privacy and Data Protection

National strategy for Data and AI

Freedom of Information

Government Budget

Participation event survey of government agencies

Important Links

Data and Reports

Portal Performance Statistics

Open Government Data

Sustainable Development

GCC eGovernment Portals

Privacy and Data Protection

National strategy for Data and AI

Freedom of Information

Government Budget

Participation event survey of government agencies

Help and support

Help and support

Beneficiaries Engagement Center (Amer)

Digital Complaint

Service Channels

Report Corruption

Report Fake News

Frequently Asked Questions

Help and support

Help and support

Beneficiaries Engagement Center (Amer)

Digital Complaint

Service Channels

Report Corruption

Report Fake News

Frequently Asked Questions

Contact us

Accessibility and Availability Tools

Live sign language support

Our Applications

Contact us

Accessibility and Availability Tools

Live sign language support

Our Applications

Data Protection Terms of use Sitemap

ⓒ 2025 All Rights Reserved to GOV.SA PlatformDeveloped and operated by the Digital Government Authority

Home

/

Electcity Complaint Service

Saudi Electricity Regulatory Authority

Consumer service to provide or escalate the service to the Authority in the event of objection to the service provider outcome of his complaint or delay in processing. The service is available during 24/7 through service delivery channels.

Service Level Agreement

Start the service

Share The Page

Enter the WERA's portal.
Logging in through the Unified National Access (NAFATH)
Choosing the Inquiries and Complaints service
Clicking on the Complaint Submission button
Selecting the service provider
Verify the existence of a previous complaint with the service provider
Filling out the Complaint Submission form
Evaluating the service

Enter the SERA's portal.
Logging in through the Unified National Access (NAFATH)
Choosing the Inquiries and Complaints service
Clicking on the Complaint Submission button
Selecting the service provider
Verify the existence of a previous complaint with the service provider
Filling out the Complaint Submission form
Evaluating the service.

· Logging in through the Unified National Access (NAFATH)

· Registering on the SERA's portal

· A copy of any documents supporting the complaint as shown in the submission form (bills, deed, building permit, etc.).

Individuals , citizen , resident , Investor

Target Audience

20 Working Days

Service Duration

Website Portal

Service Delivery Channels

Arabic , English

Service Offered In Language

Free

Service Cost

FAQ's

Phone

00966112019000

Email

[email protected]

Download User Manual

Related services

Services most citizens are looking for

Distinguished System - Faculty of Medicine Service

A system that allows students to apply for internship training, and allows the...

King Khalid University

My Requests

An electronic service provided through the Balady Platform, enabling...

Ministry of Municipalities and Housing

Approvals Platform

The service allows government agencies associated with Baladi platform...

Ministry of Municipalities and Housing

Employment Website

Employment services enable people wishing to work in the Ministry of Health to...

Ministry of Health

Archiving reports/emergencies

Through this service, incoming reports to the NRRC are archived, with the...

Nuclear and Radiological Regulatory Commission

Enrichment

It includes the stages of threat investigation, which include information...

National CyberSecurity Authority

Issuing a license for a foreign engineering...

This service enables foreign companies to request a final license for the...

Saudi Council of Engineers

Adding Benefit Exchange Service To Social...

This service allows the contributior to add his contripution periods subject to...

General Organization for Social Insurance

Submit a request

Submit a new application to enroll in one of the professional diploma programs...

Saudi Electronic University