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Beneficiaries Engagement Center (Amer)
This page contains information on the Beneficiaries Engagement Center (Amer), which was developed by GOV.SA to provide support and information to the public regarding the e-services and transactions offered through the national platforms.
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Introducing the Beneficiaries Engagement Center “AMER”
Amer Center is one of the initiatives of the Digital Government Authority (DGA) aimed at achieving digital interaction between beneficiaries and digital services provided by government agencies in the Kingdom of Saudi Arabia. It provides its services to various categories of beneficiaries for support and assistance regarding digital inquiries, ensuring an effective digital response to government agencies. Amer contributes to achieving the strategic directions of DGA by improving the quality of life for citizens, residents, and visitors and achieving government digital transformation in the digital inquiries service.
AMER tasks
- Communicating with the beneficiary through a variety of integrated digital channels to provide assistance and let them take advantage of the services offered by the DGA.
- Educating beneficiaries on their rights to the DGA's services, as well as promoting understanding of the procedures and legislation that govern the services provided.
- Follow-up and escalation of digital reports that are not resolved within the specified timeframe; and following up with the relevant government agency or technical reports that were closed without a satisfactory resolution.
- Measuring satisfaction through evaluating the beneficiary's experience with the Digital Government Authority's services.
AMER goals
- Improving the beneficiary's experience with digital government services through reports submitted.
- Measuring and assessing beneficiary satisfaction with services provided by the Digital Government Authority.
- Facilitate direct interaction with the beneficiary.
Communication Channels
| Communication Channel | Service Availability | Response Time |
| Voice calls 199099 | 7am - 11pm (Sunday - Thursday) | Immediate |
| [email protected] | 7am - 11pm (Sunday - Thursday) | One business day |
| Twitter | 24/7 | 60 minutes |
| Facebook | 7am - 11pm (Sunday - Thursday) | |
| Live chat | 7am - 11pm (Sunday - Thursday) | Immediate |
| Sign Language | 8am - 11pm (Sunday - Thursday) | Immediate |
| Contact Form | 7am - 11pm (Sunday - Thursday) | One business day |
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