Guidelines

The Emerging Technology Adoption Guide aims to support the adoption of Emerging Technologies in government entities and enable them to achieve their goals in modern methodologies that stimulate creativity and productivity factors in a comprehensive and agile strategic manner in line with the rapid growth of these technologies and the changing needs of stakeholders to avoid potential negative impacts and unexpected risks.

This Web Accessibility of Government Websites Guide provides accessibility guidelines (WCAG) according to the World Wide Web Consortium (W3C). It defines the tools for checking web accessibility and several assistive technologies, given the importance of accessibility for all segments of society and especially for people with disabilities and elderly people to access digital content of digital platforms, digital portals, and government websites. It is also an application of the principle of “Digital by default”.

The Digital Government Authority (DGA) has prepared the "Risk Management Guidelines for Digital Government" to emphasize on the importance of adopting risk management practices and uplift the ability to proactively identify potential risks that might impact stability and sustainability of the Government Digital Services and put in place appropriate and effective mitigation plans to minimize potential negative impacts. Moreover, this document has been prepared to serve as a reference for government entities to help comply with Controls of Risk Management For Digital Government that was issued by the DGA.

The Definitions Guide of Digital Platforms, Products, and Services aims to define terms related to digital channels, platforms, products and services that have been classified according to approved national classification, and is considered as a source for individuals, government agencies and the private sector to standardize the terms used in the field of digital government; in an effort to enable government agencies in applying digital regulations smoothly and manage their digital assets more efficiently, which contributes to improving spending efficiency, and facilitates integration and data sharing between government agencies through their digital assets; to help raise the quality of provided services and the satisfaction of beneficiaries.

The Digital Experience Maturity Index for Government Services 2023 Guide aims to raise the quality of services provided, and improve the customer experience with government agencies in line with the ambitious Vision 2030 to achieve beneficiary satisfaction; the authority has developed a methodology concerned with raising the maturity of digital government platforms and services. A methodology through which the digital experience maturity index for government services was developed and to introduce the methodology of the maturity of the digital experience and its reference. It will also address the digital experience maturity index for government services, the motives for developing the index, its objectives, and the expected impact, in addition to clarifying the first cycle of its application and the perspectives and themes it focuses on.

The Enterprise Architecture Establishment for Government Entities Guide is considered one of the supporting mechanisms that will contribute to increasing the adoption and usage of enterprise architecture concepts and services to enable and support digital transformation activities in government entities, and also describe the basics and concepts of enterprise architecture (EA) related to establish and implement EA in government entities and demonstrate the benefits from EA capabilities to develop the digital transformation roadmaps and effectively support the enterprise vision, strategic objectives and initiatives.

The Using Audio-Visual Communication For Virtual Meetings Guide is one of the tools that contribute to raising awareness of the rules and requirements of video and audio communication for holding virtual meetings that limit the potential exposure to damage that may result from the unauthorized use of government agencies’ resources, which includes the loss of sensitive or confidential data, and damages that may affect the reputation of government agencies as well as affect the internal systems.

The Guide for Digital Content of Government Websites aims to assist the government agencies in preparing rich, valuable and easy-to-access digital content for beneficiaries, it contributes to helping to formulate digital content in a model for government websites and works to provide improvement guidelines that would raise the final beneficiary’s satisfaction with the services provided. It also aims to assist senior content officers in government entities in making content rich, valuable, accessible, and appropriate for all ages of the target audience.

The guideline for digital content has been developed taking into consideration relevant national references and legislation and international best practices, including: Content strategy phases approved by the Content Marketing Institute (CMI), which can be used for government entities.

The Guideline of SEO Government Websites aims to achieve growth in the number of effective visits on the websites of government agencies, and to bring in more traffic by following the guidelines; Through it, the authority seeks to provide guiding methods to achieve this. This guiding is an easy and helpful reference in terms of raising the awareness among government agencies.

The Business Continuity Management in Digital Government Guide aim to be a reference for government entities to help the government entities build the most important procedures and processes that will increase their flexibility to respond to crises and restore their services in a flexible and smooth manner to contribute to the continuity of service provision and enhance the stability of national security in the Kingdom, these guidelines also support to comply with the Business continuity standards and Risk management controls in the digital government.